Glencoe Park District Online Frequently Asked Questions
The Glencoe Park District was established in 1912 and is located in Glencoe, Illinois. The purpose of the Park District is to provide recreational facilities, activities and programs to its residents, as well as non-residents.
To learn more about the park district please check out our MAIN WEBSITE.
1. How do I register for classes online?
2. What information do I need in order to register?
3. Are there any programs that are excluded from Online Registration?
4. How else can I register for programs offered by the Glencoe Park District?
5. When should I register?
6. Can I register someone from another family?
7. How do I know if I am a Park District resident?
8. What if I forget my Password?
9. Can I change my Password once I have entered and used it?
10. How do I add a new member to my Household?
11. How can I update my account?
12. Is the system secure?
13. If I don’t know the Activity number, how can I search for a program I want to take?
14. Why is some online information different than what is shown in the Program Guide?
15. Will I still need to come in and sign a waiver if I register online?
16. Will someone be available to answer my questions if I am having trouble with Online Registration?
17. How can I make sure I registered for the correct classes online, and/or what programs my family members are enrolled in?
18. How do I cancel a registration?
19. How will I know if a spot becomes available after I’ve been placed on a Wait List?
20. Can a program be cancelled after I register?
21. Do I receive a refund if I don’t get into the class?
22. Can I see if I have a credit on my account?
23. What if I have a past due balance on my account?
24. How do I transfer to a new class?
25. What if a program is full?
26. What if my class is cancelled?
27. Will I receive a confirmation email?
Log in to your household account. If you have not yet created one,CLICK HERE to begin the set-up process. To register for an activity, either enter the Activity # (found in the seasonal program guide) or search for activities by type, age of participant or keyword. Add the activity to your cart by clicking the shopping cart icon . Once you have confirmed the activity or activities you want to register for, proceed to the check out. You will need to enter your credit card number (Visa or MasterCard) and then click submit.
First and foremost, you need to be sure you have created your Household/Account. Once you submit your household information form, registration staff will review it to confirm residency and notify you via email within one (1) business day that your account has been activated. To use the Park District’s online registration system, you need your Username (Email address), Password, a Visa or MasterCard, & again, a valid email address for confirmation.
The following classes are NOT available for Online Registration:
1.Beach Tokens & Skating Passes
2.Children's Circle Full-Day Preschool
3.Early Learning Center Preschool
4.Glencoe Junior Kindergarten
5.Kids Club Programs
However, registrations for all of the above programs may take place at the Glencoe Park District administrative offices, located at the Takiff Center, 999 Green Bay Road, Monday thru Friday, 8:30 am to 5:00 pm.
Registration also is accepted by mail, in person, and by fax.
As soon as registration opens for a specific season, you will be able to register online.
No. Each Household has its own Username and Password. Only immediate family members living in the same Household can be on your account.
Anyone who rents or owns a residence within the boundaries of the Glencoe Park District is a Park District resident. Look for Glencoe Park District on your property tax statement. If you have any questions, please call the Registration Office at (847) 835-3030.
If you forgot your Password CLICK HERE and the system will email you your password. You must provide the email address currently on file in the system. To verify an email address please call the Registration Office at (847) 835-3030.
Changing your Password is easily accomplished. When you enter your Username and your existing Password, click on the “Change Password” button. You will be asked to enter your old Password, your new Password, and then to reenter your new Password for confirmation. Click on the “Submit Change” button and your Password is changed.
•Log In to your Household Account.
•Click on the “Change Member Data” button.
•Click on the “Add Family Member“ button.
•Enter your family member data.
•Click on the “Finish“ button to submit.
Bring new proof of residency documents to the Takiff Center Registration Office.
Yes. We have taken many steps to safeguard your personal information and protect your transactions. Trustwave has certified our internet registration system as being PCI compliant for the security of our customer's credit card information. In addition, our servers use 128-bit encryption technology, the highest form of encryption available to the public.
You do not need to know the Activity number to search for programs. You can search by class title, subject, keyword or category.
Although staff make every effort to ensure each issue of the Program Guide/Brochure is free from errors, there are times when errors or revisions in dates, times, fees, or instructors do occur. Please know that the information online is the most current and up-to-date.
No. When you set up your family Household, you’ll be asked to read our waiver. You must consent to the waiver to be eligible to register for any Park District class online.
Yes, registration staff will be available to assist you, Monday - Friday, 8:30 am to 5:00 pm. Please call the Registration Office at (847) 835-3030.
Print your receipt after your registration is complete. Log-in at any time to view your Household activity on the My Account page with your Username and Password. Your Household displays classes currently registered, as well as a history of classes taken previously.
Our staff will contact you, via email or phone, if an opening becomes available.
Yes. Programs that are under-enrolled may be cancelled. In that case, you will be notified by phone.
If you did not get placed in a program and remain on the Wait List, you may call to be dropped from the Wait List, so that a refund can be generated. Otherwise, you will automatically receive a refund by the method in which you paid, i.e., if no class openings become available after 30 days from the start of a program. Charge card refunds will show up on your charge card statement.
Your account balance will appear in the payment screen during the registration checkout process, and any credits will be applied automatically to your payment. Or CLICK HERE.
You cannot register for any Glencoe Park District programs/activities if you have a past due balance without first paying for the balance due. Exceptions may apply to a facility rental or a billed program like Early Learning Center, Children’s Circle, or Kids Club. You may also pay past due balances online, via your Household Account.
Class transfers cannot be processed online. If you need to request a transfer, please call the Registration Office at (847) 835-3030.
If a program fills, you may be placed on the wait list. Participants will be notified if openings become available or new classes are formed. Subsequently, registrants will be issued a full refund if no openings become available or no new classes are formed. Please note that you may call the Registration Office to be put on a class wait list at no charge. However, payment will be required if a space opens up.
If minimum registration requirements are not met, the Park District may cancel a class up to one week, but no less than three days, prior to its starting date. In this case, you will receive a full refund.
Yes, you will receive a confirmation email on all registrations, cancellations and transfers made. Please be sure that we have your current email address on file. Your email receipt will act as the only form of confirmation for your registration.